Refund Policy

We would rather refund you than keep money you’re not happy about. A calm refund policy is deliberate. It’s how we intend to run this.

The 30-day guarantee

Within 30 days of your first payment you can ask for a full refund, with no conditions and no questions. You don’t have to explain, complete anything, or jump through hoops.

How to ask

Reply to any email we’ve sent you, or email help@refineaura.com, and a real person will handle it. We refund to your original payment method, and it typically reaches you within 5–10 business days depending on your bank.

If a renewal catches you off guard

You can cancel at any time by emailing us. If a renewal goes through and you didn’t want it, tell us and we’ll refund it. We don’t play the “you should have cancelled a day earlier” game. Cancelling always stops future charges and leaves your access in place until the end of the period you’ve already paid for.

One-time add-ons

Optional one-time products (such as the Conversation Toolkit or the 90 Speaking Drills) are covered by the same 30-day window. They never rebill.

How this fits our other policies

This policy sits alongside our Terms of Use, and it never reduces any stronger refund or cancellation right you have under the consumer law of your own country. Charges appear on your statement as “REFINEAURA”. If you see that and don’t recognise it, email us and we’ll sort it out.

Contact

RefineAura is operated by AxiomFrame Media Inc., 30 North Gould Street, Ste R, Sheridan, WY 82801, USA. For any refund or billing question, email help@refineaura.com.